FAQs

Comforts of Home

Have a personal health care-related question? Comforts of Home has the answer. Check out these FAQs and give us a call today for more information!

  • In what areas are your services available?

    We are pleased to offer our licensed private pay in-home health and non-medical home care services in three counties: Palm Beach, Broward, and Miami-Dade. Contact us to ask if we’re available to help in your location.

  • How do I know if my loved one needs in-home care? What kind of services do you provide?

    We're here to assist you. We begin with a free in-home consultation to determine the best solution for your circumstances. We then create a customized care plan that will be monitored regularly to ensure the right level of care is always provided at the right time.

  • How quickly can I arrange for service?

    You can get started with our services immediately! Just give us a call any time at (754) 329-0388.

  • What are my payment options for home care services?

    We’re pleased to offer several payment options, including private pay (major credit card or ACH), long-term care insurance, and veterans’ benefits. Contact us for assistance in utilizing any benefits to which you are entitled.

  • Are your home care services covered through Medicare, Medicaid, or insurance?

    Our services are not currently covered by Medicare, Medicaid, or health insurance.

  • Is your agency licensed?

    Yes, we are licensed by the Agency for Healthcare Administration in Florida.

  • Are your caregivers insured and bonded?

    Yes, all of our caregivers are insured.

  • Are your caregivers employees or contractors?

    All of our caregivers are employees of Comforts of Home. We do not use contractors.

  • How are your caregivers screened?

    All our caregivers receive a national background check, including criminal and sex offenders.

  • What kind of training do your caregivers receive?

    Our caregivers satisfy all requirements for the state of Florida to function as a home health aide in the home setting. In addition, we provide our caregivers with additional training options to increase or refresh their skills. We also have a registered nurse on staff who can go to your home to ensure the caregivers receive training specific to a client’s needs.

  • What makes Comforts of Home different from other in-home care companies?

    We’re locally owned and operated and lead from a customer service perspective. We pride ourselves on our communication. Our office is staffed seven days a week (excluding national holidays), and our employees answer our phones 24/7 should a need arise. We support a broad range of clients, from a few hours a week of companionship to assistance with 24/7 care, including assistance. Our registered nurse is always available to provide our caregivers with specific training in the home as it relates to your care needs.

  • Will I be able to reach someone at your agency after hours, and how should I do so?

    Yes. Our employees answer our phones 24/7, and our office is open seven days a week. You can always call (754) 329-0388 for assistance.

  • Are your services available in nursing homes or assisted living facilities?

    Yes, our services are available wherever a person needs assistance: hospitals, assisted living, skilled nursing/rehab, memory care, and independent living communities, as well as private residences.

  • What if my caregiver is sick and cannot make it to my house?

    We know that situations arise that may prevent a person’s primary caregiver from being available. Simply give us a call. We will act quickly to replace your caregiver with another trained and experienced staff member until your regular caregiver returns.


    Ready to learn more? We welcome the opportunity to speak with you about the challenges you’re facing and to provide options to help you overcome them. You can reach us any time at (754) 329-0388, and one of our professional team members can assist in setting up a consultation.

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